Frequently asked questions
What is PixelPro.ai?
PixelPro.ai is a machine learning-based application that uses advanced computer vision algorithms to detect and
remove the background of a professional product or model image.
What are credits?
A credit is a unit that enables you to use PixelPro.ai to
remove the background on a full resolution image in high quality.
You can use credits directly on PixelPro.ai, and soon on our Windows / Mac / Linux apps and via the PixelPro.ai API.
We offer various
credit packages that will allow you to use PixelPro.ai according to your needs.
When you choose a credit pack from the
Pay as you go section, credits are added one time into your account according to the package you purchased, and you can use these credits within two years from the date of purchase.
Each processed image at full resolution will cost you 1 credit.
Credits can be purchased
here.
How does PixelPro.ai work?
We use advanced AI technology that helps detect foreground layers and separate them from the background.
If you are editing product photos or model shots, PixelPro.ai has several additional algorithms in place that can handle the challenging edges, hair areas, or other such details very well.
The training algorithms are specifically focused on these types of images to provide professional-grade
background removal services.
What payment methods do you support?
We support all major Credit Cards through Stripe.com.
What images are supported?
If you have an account on PixelPro.ai, you can upload any image in JPG or PNG format, with a file size of up to 50 megabytes.
Please keep in mind that smaller file size images can be uploaded and processed faster.
There are tools available that you can use to optimize your file size without decreasing the quality of your images.
We encourage you to keep that aspect in mind when you upload your images. Because our models and scripts are focused on model and product images, those are the best images to process.
This way, you will have the best possible results. That does not mean that any other images will not work.
Just give it a try!
What are preview images?
Preview images are low-resolution images that you can download for
FREE using PixelPro.ai.
The image's dimensions will be limited to 600 px (width or height).
To process higher resolution images, you will need to have an
account and
credits available.
What if I am unsatisfied with the results?
You can test PixelPro.ai using the free version that allows you to download a low-resolution version of your images. You will get an impression of the quality level for your specific images.
You can also test and try our application with images at high-resolution by creating a
FREE account. You will get
10 credits that will allow you to process 10 images.
If you have purchased one of our Credit Packages and are not satisfied with the results, you will be refunded for those images. You will be able to use our 15 Days Money Back Guarantee!
To place a refund request, you would have to fill out
this form. We will then review your request within 5 days and contact you via email.
What happens if I don’t use all credits?
Pay as you go credits are valid for 2 years after the purchase.
What if I run out of credits?
In this case, we recommend that you purchase another
credits package suited for your needs.
If you use all your credits, it will no longer be possible to use PixelPro.ai to remove the background from high-resolution images. You are still able to process preview images, which are always FREE.
Is PixelPro.ai GDPR compliant?
When you access and use the Site, we process, store, and use certain information following the principles set out in this
Privacy Policy. We will limit the collection and use of your information to a minimum. We will only collect such information as required to help you use the Site or keep you informed about the services offered by us or our affiliates. The information You provide may also be used for analytical and statistical purposes, as specified herein.
In short, Yes, we are 100% GDPR compliant.
If you need more information, take a look at our
Privacy Policy page.